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Do you accept returns?
Yes. We accept returns for items purchased from www.lovingtan.com. You can return your unused item/s in original condition within 30 days from the date of delivery and receive a refund of the purchased goods. Unless the product is deemed damaged/defective the refund does not include the postage costs.

How long do I have to return an item?
Loving Tan will accept returns within 30 days from the date of delivery.

How do I return an item?
All items need to be returned to Loving Tan, PO Box 1333, Stafford QLD 4053 within 30 days from the date of delivery.

Please return all items to the above postal address and include the following details:

  • Name
  • Order Number
  • Email Address
  • Reason for return

Shipping costs for returns?
Any return shipping costs are the sole cost of the customer. Loving Tan will not be liable to reimburse the customer for any shipping relating to returns.

How will you return the money?

Once your return has been processed and delivered back to our warehouse a refund for the purchase price of the product will be returned in the same way you made payment.

When will I receive the money to my account?

We cannot process a return until we have physically received the item(s) to our warehouse.We always try to process refunds as fast as possible. Once the item is processed and delivered back to our warehouse a refund will be issued and you will receive notification via email.

What if I bought the items from a stockist?

We are unable to process returns for items purchased from any of our stockists. If you wish to return an item, please contact the place of purchase in accordance with the store‚Äôs return policy. 

Can I exchange my item?

Unfortunately we do not offer exchanges.

Damaged/Defective items
We take immense pride to ensure all items are shipped correctly and in perfect condition. However, occasionally items may become damaged in transit. If you are concerned you have received a damaged or defective item, please contact us via email at info@lovingtan.com providing photographic evidence of the damage or defect. If the product is deemed damaged/defective, you will be issued with a full refund.

If you have any questions in relation to returns or refunds, please contact us at info@lovingtan.com